Published On : January 26, 2022

Is Xfinity Flex not working? Detailed troubleshooting guide

by: Kunal Kumar/ Category(s) : Smart Display

Media streaming boxes just keep getting better and cheaper, but nobody else has matched the “absolutely free” pricing of Comcast’s new Xfinity Flex. Exclusively available to cord-cutters who pay Comcast for broadband but not TV, Xfinity Flex consists of a 4K-capable set-top box and a competent, voice-activated, RF remote control to serve up subscription and ad-supported video and music programming. In this article, we will provide you with the potential fixes for ‘Xfinity Flex not working’ issue.

About Xfinity Flex

Comcast’s Xfinity Flex (previously Xfinity Instant TV) is an over-the-top internet television service in the United States. Only Comcast Xfinity internet users have access to the service, which is built as a virtual multichannel video programming distributor. It’s aimed at cord-cutters as an alternative to other OTT thin bundles, with a selection of major cable channels and on-demand content that can be accessed on smart TVs, digital media devices, and mobile apps.

With Xfinity Flex, you’ll get access to over 10,000 free movies and episodes, as well as your favorite applications like Netflix, Disney+, Prime Video, and Hulu, as well as the ability to rent or buy movies and shows. The award-winning Xfinity Voice Remote makes searching across all of your apps easier than ever before.

Hundreds of movies, your favorite TV shows, and exclusive originals are available to stream, as well as the latest news, sports, and pop culture – all updated daily. All of this is offered at no additional cost — no strings attached. You may also use Spotify, Pandora, iHeartRadio, and Amazon Music to listen to your favorite artist or playlist on Flex. Certain Xfinity capabilities, such as suspending WiFi and activating parental controls, are available if you use Xfinity Flex with an xFi Gateway.

Also Read: Activate Xfinity Mobile

You’ll need an Xfinity Flex streaming TV box to use Xfinity Flex. Your Xfinity Internet service comes with the first Xfinity Flex streaming TV Box (which supports 4K ultra-high definition, or UHD). It’s only $5 per month for each additional Flex streaming TV Box. You must return your Xfinity Flex streaming TV Box if you choose to cancel your service for any reason.

How to fix Xfinity Flex Not Working – Troubleshooting Guide

When your Xfinity Flex TV box isn’t working, use these troubleshooting steps to fix the most common issues.

  1. Xfinity Flex fails to connect

A loose cable or signal interference could be the cause of Xfinity Flex disconnections. You may have also positioned the box closer to your wireless router than the suggested distance.

  • You can resolve this issue by performing the following steps:
  • Make sure none of the connection cables are loose. You should also check to see if any of your wires are broken.
  • If you’re utilising a wireless network, keep the router close to your Xfinity Flex device.
  • Reduce the number of wireless devices that connect to the same network.
  • Restart your router and modem by unplugging them from the power supply, then plugging them back in.
  • Disconnect any security software you’re using, such as a VPN, and check whether Xfinity Flex will connect to the internet permanently.
  1. Xfinity Flex not connecting to Wi-Fi

When your Xfinity Flex won’t connect to Wi-Fi, the issue could be with your login credentials, the device itself, or your entire network, which could include a problem with your ISP. Consider the following:

  • Check that the Wi-Fi network name and password are right.
  • Make sure your Xfinity Flex streaming box is connected to the appropriate wireless network.
  • Restart your smartphone and give it another shot.
  • Your network equipment should be restarted.
  • Place your router in a strategic location or close to your Xfinity box. It’s also a good idea to keep the router away from any potential sources of interference, such as devices and furniture.
  • Reduce the number of wireless devices that are connected to the same network.
  1. The Xfinity Flex jitters on welcome screen

A loose cable, network, or software issue could be the cause of your device becoming stuck on the welcome screen when you turn it on. To troubleshoot it, try the following:

  • Make sure you have a reliable internet connection.
  • Make sure there are no dangling cables.
  • Make sure the HDMI cable is plugged into the correct port.
  • Turn the device off, wait 30 seconds, and then turn it back on to check if it gets through the welcome screen.
  • Restart your modem or gateway and attempt connecting with the Flex device’s WPS buttons.
  • If the issue persists, please contact Xfinity Flex for assistance.
  1. Xfinity Flex is not turning on

You may be utilizing an improper input, which is one of the most common reasons why Xfinity Flex isn’t turning on. Your remote, as well as a broken HDMI cable or power cord, could be the source of the problem. The following steps will help you troubleshoot this issue:

  • Make sure you’re using the right HDMI input. Set your TV to HDMI 2 if your device is in HDMI 2.
  • Unplug the device’s two cords (HDMI and USB Type-C). Wait 30 seconds before plugging it back in.
  • Check the batteries in the remote if you typically use it to turn on the device.
  • Your Ethernet connection or wireless network can cause your gadget to lose power, which is uncommon. As a result, reboot your modem or router. Check if Xfinity Flex turns on now.
  1. The Xfinity Flex ‘black screen’ issue

When you connect Xfinity Flex to your TV, you may get a black screen. Here are some options for resolving the issue:

  • Ensure that all power wires for the TV and Xfinity box are hooked into a working power outlet.
  • Make sure none of the connections are loose.
  • Check that the HDMI cable is connected to the correct input. It should, for example, be in HDMI1 on both the device and the television.
  • To restore the picture and adjust the resolution to 720p, press Exit > Exit > Exit > 720 on your Xfinity remote.
  • Changing the resolution is another option. Go to Settings > Device Settings > Video Display by pressing the Xfinity button on your remote. Choose an optimal resolution setting.

Recommended: Troubleshoot Samsung Smart Tv

Frequently Asked Questions (FAQs)

Q. Is Xfinity Flex comparable to Roku?

A. The Xfinity Flex is a streaming device that goes up against Roku, Amazon Firestick, and Apple TV. It enables Xfinity internet-only customers to watch TV for free without having to pay for a separate cable TV subscription.

Q. Is Xfinity Flex worth it?

A. The Xfinity Flex has a promising start. It’s simple to set up, has a fantastic voice search, and allows you to keep track of your smart home devices and security system. But, in the end, a streaming box is only as good as the content it can play.

Q. Why is there only a blue screen on my television?

A. The issue of a blue screen with no picture most typically happens with older systems in which your TV is connected to a set-top box or a VCR via a coaxial connection and you must set your TV to channel 3 or 4 to receive the signal.

Q. What’s the best way to access my Xfinity flex settings?

A. On your remote, press the Xfinity or Home button. Scroll to the bottom of the page and click Settings. To access the Settings menu, press OK (or the center of the directional pad).

Conclusion

Your Xfinity Flex streaming box may experience a variety of issues, ranging from apps not loading to the device becoming stuck on the welcome or black screen. If your Xfinity Flex box isn’t working, attempt to figure out what’s wrong so you can fix it quickly. Thanks for reading!

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